While most of the best online shoe stores offer at least a 28-day refund policy on all items, we find that the terms of these policies vary wildly. You may be wondering what your rights are, as a consumer, and the answer is that it varies per state. This guide from the excellent FindLaw website breaks down your federal and state rights in relation to online shopping, so if you're in any doubt, head over there and look up your particular state. California, for example, mandates that a full refund must be offered within 30-days but ONLY if the retailer fails to clearly state their refund policy at the point of sale. Most other states do not offer these protections.
The basic summary is that, while it's seen as best-practice for retailers to do so, stores are not legally required to accept returns on goods whatsoever. So, while it's unlikely you'll find any online shoe stores failing to have a refund policy, you are not legally protected if you buy from somewhere that doesn't have a full returns policy. Ouch.
When it comes to specific online protection, we note that federal law states that the site's refund policy must be clearly displayed on a website in order for online purchases to be valid. So, if this isn't the case, the site has no right to charge you for an item, and therefore you could very reasonably ask for the full amount of money to be returned on the ground that the sale wasn't valid in the first place. A little confusing, but it does offer protection for you, the customer. Of all the sites we looked at, the terms and conditions for refunds is clearly stated, and we didn't see anywhere that refused refunds on full-priced items (although some did state that refunds were unavailable on 'open-box' style products and outlet items). So you just need to make sure you follow the rules on each site for returns, and you shouldn't have any issues that can't be resolved.
While there is often little specific guidance on each shoe store about returning worn shoes, we find the customer reviews section for each site offers more insight on this. Generally speaking, we would advise you to return shoes in the same condition they arrived in, if you expect either a full refund or an exchange for a different style or size. If the shoe doesn't fit, or you don't like the style when you first get it, there is no real reason why you'd wear it for a couple of weeks before returning it. Shoe stores will often quite reasonably refuse to refund customers if they return shoes that have been worn, damaged, or otherwise altered because this cuts down on people using returns policies like a rental service. You can't buy a pair of shoes for a party, for example, then send them back.
If you cannot get a refund for a defective pair of shoes from a retailer, we suggest taking the issue up with the manufacturer, as they will likely be aware of defects in their shoes and are well placed to exchange or refund you for their product. When it comes to dealing with all refunds, we know for a fact that customer service representatives online always respond better to reasoned feedback, rather than aggression, so if you are attempting to deal with a refund you should always state your case firmly but politely to begin with. If you receive a rude or aggressive reply, which is extremely unlikely, you can then escalate to formal complaints and negative user reviews, but we would not advise this as a starting option.
And of course, there are many subscription sites that are much broader, offering all sorts of clothes, including but not limited to shoes. Whether any of these services is worth the money is largely a matter of personal opinion. We think it is worth a try if you really love shoes, especially since the companies' cancellation policies are pretty customer-friendly.
Shoe shopping trends have undoubtedly changed over the past 18 months, as our world has undergone a radical overhaul thanks to the coronavirus pandemic. While online shoe sales have clearly skyrocketed, our buying patterns have also changed. According to NPD we've been buying 27% fewer fashion shoes, as a nation, while sales of more comfortable footwear is well up. Clogs are the big winner, perhaps surprisingly, with a 33% increase in sales, while we're also buying 21% more slippers too. I guess we know what most people are wearing on their feet while we're chatting to them on a zoom screen!
The best online shoe stores have become one of the best ways to get your feet snuggled into new homes. By best we mean not only having a wide selection of footwear options but also at some of the lowest prices too.
Of course buying shoes online does mean you can't try them on and take a walk before you buy. But with very favorable returns policies now, it is still possible to try before you commit to one specific pair of kicks.
From boots and high heels to sneakers and shoes, everything is available on the best online shoe stores. But some sites specialize, meaning if you have a certain shoe or type of shoe in mind, finding the ideal online store first can play a big part. If it's deals you're after then it might also be worth looking into the best online auction sites (opens in new tab) too.
Many sites also offer rewards with VIP schemes which can help you make savings or even gain access to shoes and other deals aimed specifically at you. It's also helpful to use these sites as a way to see review feedback from other buyers so you can best decide which is the ideal footwear for you.
From great photography to useful detailed descriptions, this site offers a very informative way to shop for shoes. This works in a really intuitive way, offering a drop-down menu on each shoe with details like sizes, color options, other styles and more. Expect to see nearly all angles of the shoe, just like looking at it physically.
There is a wide selection of shoes available via the easy to use website which has easy access to that 24 hour customer service already mentioned. It also offers a VIP service which is great if you want benefits like free expedited shipping, free pick-ups, points earned as you spend, and enhanced point earning if you're an Amazon Prime member.
You can also enjoy a sizeable sales selection on Zappos which can mean gettingsome great deals of shoes of all different types including those for men, women and children. This site also offers a clothing section, allowing your points to go further and for you to clothes shop all in one place, on one delivery order.
The largest complaint about Zappos appears to be that some people have accidentally received shoes with imperfections, incorrect sizes and combinations (a few people report getting two left shoes instead of a pair!), and - on rare occasions - shoes that appear to already have been worn. In most cases these were resolved, but one or two customers were unhappy that they were offered store credit instead of cash refunds. Overall, however, the customer experience from Zappos is very positive, especially when it comes to selection of shoes and customer experience.
On the negative side, some users noted that the delivery is far from perfect, and that customer service isn't always as effective at resolving the issues. While the majority praise the customer service experience, some have noted that they were unhelpful. DSW has also had a few issues with VIP points balances on its site, which has drawn a handful of negative reviews. Overall, though, users love the combination of online and physical stores when it comes to DSW, making this a strength of the brand.
6pm is an online shoe store that specializes in giving great discounts. This means you can potentially get outlet priced footwear without having to actually leave your home or search through countless aisles. This is a part of Zappos, offering its outlet options meaning you get a lot of the same brands. This also means there is going to be a wide range of choice for you to pick from, only at a lower price than Zappos.
There are discounts, sales daily and coupons that can make you even more savings. All that can be used once you find the shoes you want by navigating the pretty standard website which offers great imagery and a self-explanatory way to explore the options. Flip through images, try different colors and check multiple angles all from the lander page for that shoe.
We looked at around 55 reviews of 6pm, and found them to be broadly well liked. People love a cheap price on shoes, and many were pleased with how little they paid while shopping at 6pm. Many highlighted the fact that you need to be quick to get the best deals, and almost every user has commented on how good the range of discounted shoes is.
The majority of the complaints about 6pm, especially those on the BBB, center on delivery and shipping issues of the shoes. Some users reported late dispatches for shoes, and others said delivery took longer than advertized on the site. One or two said that the shoes they received were not in a good condition, and these were returned. Overall, 6pm is good at responding to complaints, as this is a common theme of user reviews.
We looked at over 200 reviews of Overstock.com and found that it's a company with a range of both good and bad user feedback. We were surprised to see Overstock score only a single star on Consumer Affairs, so looked at the reasons why this could be. Many are for defective products that required assembly, and few of the negative reviews apply to shoes purchased on site.
Pay a visit to Shoes.com if you are in the market for a specific pair of shoes that you might not be able to find elsewhere online. This will not only most likely have what you're looking for but, thanks to some great discounts, should have it available at a good price too.
While there is a fine selection of your average shoes for men and women, this site also caters for those that require rarer options like narrow or wide shoes. But it also covers shoes for a specific task, like dance shoes for kids, for example. 59ce067264